Privacy Policy

Last Updated: February 2026

Your privacy matters to us. At Spin Samurai, we want you to feel confident that your personal information is handled with care. This policy explains what data we collect, why we collect it, and how we use it — written in plain language, not legal jargon.

This policy applies to all players accessing Spin Samurai from Australia. It aligns with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and, where relevant, the General Data Protection Regulation (GDPR).

By using our casino, you agree to the practices described here. Got questions? Our contact details are at the end of this document.

1. What Information We Collect

1.1 Personal Identification Data

When you register or verify your account, we collect:

• Full name and date of birth
• Email address and phone number
• Residential address
• Government-issued ID (passport, driver's licence)

1.2 Financial Data

To process deposits and withdrawals in AU$, we collect:

• Payment method details (card numbers, e-wallet IDs)
• Transaction history
• Bank account information where applicable

1.3 Technical and Behavioural Data

• IP address and device type
• Browser type and operating system
• Pages visited and time spent on site
• Game activity and session logs

2. How We Collect It

2.1 Directly From You

Most data comes straight from you — during registration, account verification, deposits, or when you contact our support team.

2.2 Automatically

Some data is collected automatically when you use our site. This includes cookies, server logs, and tracking pixels. See Section 6 for more on cookies.

2.3 From Third Parties

We may receive data from identity verification providers, payment processors, and fraud prevention services. This helps us confirm your identity and keep your account secure.

3. Why We Use It

3.1 Core Purposes

We use your information to:

• Create and manage your player account
• Process deposits and withdrawals in AU$
• Verify your identity as required by law
• Detect and prevent fraud or suspicious activity
• Provide customer support

3.2 Legal Obligations

Some data processing is required by law. This includes anti-money laundering (AML) checks, responsible gambling obligations, and age verification. We have no discretion to opt out of these requirements.

3.3 Marketing

With your consent, we may send promotional emails or offers. You can unsubscribe at any time via the link in any email or through your account settings.

4. How We Store and Protect It

4.1 Security Measures

We take data security seriously. Your information is protected by:

• 256-bit SSL encryption on all connections
• Firewalls and intrusion detection systems
• Access controls — only authorised staff can view sensitive data
• Regular security audits

4.2 Storage Location

Your data may be stored on servers located outside Australia. Where this happens, we make sure those servers meet standards consistent with the APPs and applicable international frameworks.

5. Who We Share It With

5.1 Service Providers

We share data with trusted third parties who help us operate:

• Payment processors and banking partners
• Identity and age verification services
• IT infrastructure and hosting providers
• Customer support platforms

These parties are bound by data processing agreements and are not allowed to use your data for their own purposes.

5.2 Legal and Regulatory Bodies

We may disclose information to regulators, law enforcement, or courts if required by law. This is not something we choose to do — it is a legal obligation.

5.3 No Selling of Data

We do not sell, rent, or trade your personal information to any third party for commercial purposes. Full stop.

6. Cookies

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our site. They help us remember your preferences and understand how you use our platform.

6.2 Types We Use

• Essential cookies — needed for the site to function
• Analytics cookies — help us understand traffic and behaviour
• Marketing cookies — used to show relevant offers (only with consent)

6.3 Your Cookie Choices

You can manage or disable cookies through your browser settings. Keep in mind that disabling essential cookies may affect how the site works for you.

7. Your Rights

7.1 Under Australian Privacy Law

As an Australian player, you have the right to:

• Access the personal information we hold about you
• Request corrections if any details are inaccurate
• Complain to the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached

7.2 Under GDPR (If Applicable)

If GDPR applies to your situation, you also have the right to:

• Request erasure of your data ("right to be forgotten")
• Restrict or object to certain types of processing
• Request a portable copy of your data
• Withdraw consent at any time

To exercise any of these rights, contact our support team using the details in Section 9.

8. How Long We Store Data

8.1 Active Accounts

We keep your data for as long as your account remains active and for a reasonable period after, in case of disputes or regulatory queries.

8.2 After Account Closure

After your account is closed, we retain certain records for up to 5 years. This is required under Australian AML legislation and standard financial record-keeping obligations.

8.3 Deletion

Once retention periods expire, data is securely deleted or anonymised. We do not hold onto information longer than necessary.

9. Contact Us

9.1 Privacy Enquiries

If you have questions about this policy or want to exercise your privacy rights, you can reach us at:

• Email: support@spinsamurai.com
• Live Chat: Available directly on the Spin Samurai website

9.2 Complaints

If you feel we have not handled your data properly, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

We take all privacy concerns seriously and will respond to your enquiry within a reasonable timeframe — typically within 30 days.